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A newly hired CIO has been told the enterprise has an established IT governance process, but finds it is not being followed. To address this problem, the CIO should FIRST
Correct Answer: A
The first step for the newly hired CIO to address the problem of IT governance process not being followed is to gain an understanding of the existing governance process and corporate culture. This will help the CIO to identify the root causes of the problem, such as lack of awareness, commitment, alignment, communication, or accountability. It will also help the CIO to assess the strengths and weaknesses of the current process, as well as the opportunities and threats for improvement. By understanding the existing governance process and corporate culture, the CIO can also build trust and rapport with the stakeholders, and tailor the solutions to fit the specific needs and context of the enterprise. References: CGEIT Review Manual (Digital Version) or CGEIT Review Manual (Print Version), Chapter 1: Governance of Enterprise IT, Section 1.2: IT Governance Implementation, Subsection 1.2.1: IT Governance Implementation Process, Page 27-28. What is CGEIT? A certification for seasoned IT governance professionals.