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A talent development professional is following the return on investment (ROI) methodology. Which data collection method will be most useful for collecting Level 4 data?
Correct Answer: B
According toPhillips' ROI Methodology(Certification Reading List), "Level 4 focuses on business results, and the most appropriate method to capture these results ismonitoring key business performance indicators before and after the learning intervention". Performance tests measure learning, not organizational impact. Reference:Return on Investment in Training and Performance Improvement Programs, Jack Phillips.
