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Question 16/70
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
How should a Consultant assign Service Appointments to the Polygon?
Recent Comments (The most recent comments are at the top.)
D appears to be correct https://help.salesforce.com/s/articleView?id=service.pfs_map_polygons_enable.htm&type=5
"When there are parent-child relationships between service territories (for example, San Francisco and California), the service appointment is assigned to the highest territory in the hierarchy (California). Select Lower if you want appointments to be assigned to the lowest territory (San Francisco). Service appointments are never assigned to middle-tier territories."