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- Question 36
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Question 36/70
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
Correct Answer: A,D
Explanation
Reshuffle allows the dispatcher to automatically reschedule service appointments for a specific date range based on the current schedule and optimization rules . In-day Optimization allows the dispatcher to optimize the schedule for a specific resource or territory based on real-time events such as cancellations or delays2.
References: 1 https://help.salesforce.com/s/articleView?id=sf.fs_reshuffle.htm&type=5 2
https://help.salesforce.com/s/articleView?id=sf.fs_in_day_optimization.htm&type=5
Reshuffle allows the dispatcher to automatically reschedule service appointments for a specific date range based on the current schedule and optimization rules . In-day Optimization allows the dispatcher to optimize the schedule for a specific resource or territory based on real-time events such as cancellations or delays2.
References: 1 https://help.salesforce.com/s/articleView?id=sf.fs_reshuffle.htm&type=5 2
https://help.salesforce.com/s/articleView?id=sf.fs_in_day_optimization.htm&type=5
- Question List (70q)
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Recent Comments (The most recent comments are at the top.)
AD is correct
https://help.salesforce.com/s/articleView?id=sf.pfs_rescheduling.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.pfs_in_day_optimization.htm&type=5