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Question 67/70
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
Which permission set license should be assigned to the Call Center Agents?
Recent Comments (The most recent comments are at the top.)
Disregard my previous as it is not C.
Your users don’t need a Field Service permission set license to access most Field Service objects. For example, inventory managers, admins, and call center reps probably don’t need one. If Field Service is enabled, standard Salesforce users can be given access to Field Service records.
So the only one that makes sense is D. The others don't exist.
C is correct