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Question 46/70

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A. Most service appointments have the same priority.

B. The Scheduling Policy Used field is blank.

C. The scheduling policy is producing too many candidates that qualify for each Service Appointment.

D. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Recent Comments (The most recent comments are at the top.)

Panda - Jun 22, 2025

Uncertain, I think maybe CD

Sky - May 06, 2024

A D
https://help.salesforce.com/s/articleView?id=sf.pfs_scheduling_priority_optimization.htm&type=5

Option C will cause Apex CPU Timeouts in Field Service
https://help.salesforce.com/s/articleView?id=sf.pfs_scheduling_appointments.htm&type=5
Apex CPU timeout is a common limit that is sometimes reached during the Appointment Booking or Candidates actions. This timeout occurs when too many available candidates or too many scheduling slots are provided for appointment booking.

Question 46/70

Recent Comments (The most recent comments are at the top.)

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