Data-Architect Exam Dumps | Universal Containers is establishing a call center that will use Salesforce. UC receives 10 million calls

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Question 106/124

Universal Containers is establishing a call center that will use Salesforce. UC receives 10 million calls and creates 100 million cases every month. Cases are linked to a custom call object using lookup relationship. UC would like to run reports and dashboard to better understand different case types being created on calls to better serve customers.
What solution should a data architect recommend to meet the business requirement?

A. Archive records to a data warehouse and run analytics on the data warehouse.

B. Leverage big objects to archive records and Einstein Analytics to run reports.

C. Leverage custom objects to store aggregate data and run analytics.

D. Leverage out-of-the-box reports and dashboard on case and interactive voice response (IVR) custom object.

Correct Answer: B

According to this article, big objects can store and manage massive amounts of data on the Salesforce platform. This can help UC to archive records from other objects or bring massive datasets from outside systems into a big object. According to this article, Einstein Analytics can be used to create dashboards and lenses to analyze big object data and get insights from advanced AI-driven analytics.

Recent Comments (The most recent comments are at the top.)

Julio Dehesa - Jun 21, 2025

C is correct

B is incorrect einstein Analytics can not report on big objects

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Question 106/124

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