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A large telecommunication provider that provides internet services to both residence and business has the following attributes: A customer who purchases its services for their home will be created as an Account in Salesforce. Individuals within the same house address will be created as Contact in Salesforce. Businesses are created as Accounts in Salesforce. Some of the customers have both services at their home and business. What should a data architect recommend for a single view of these customers without creating multiple customer records?
Correct Answer: B
Creating customers as Contacts and relating them to Business and Residential Accounts using the Account Contact Relationships (option A) is the best option to recommend for a single view of these customers without creating multiple customer records, as it allows the data architect to model complex relationships between customers and accounts using native Salesforce features and tools. Creating customers as Person Accounts and relating them to Business and Residential Accounts using the Account Contact relationship (option B) is not a good option, as it may create data redundancy and inconsistency, and it does not leverage the existing Contact object. Creating customers as individual objects and relating them with Accounts for Business and Residence accounts (option C) is also not a good option, as it may require more customization and maintenance effort, and it does not leverage the existing Account and Contact objects. Creating customers as Accounts for Residence Account and using Parent Account to relate Business Account (option D) is also not a good option, as it may create confusion and complexity with the account hierarchy, and it does not leverage the existing Contact object.
Recent Comments (The most recent comments are at the top.)
J.S. - Apr 30, 2025
Para mim pode ser tanto a opção A quanto a B. Porém a B me parece fazer mais sentido pelo seguinte: - Clientes que contratam para casa são registros de Account
Para atender a esse requisito, se escolhermos a Opção A, temos que criar o registro de Account desse cliente e em seguida criar o registro de Contact igualzinho, para então relacionar o Contact com os dois Accounts (home e business). Porém, se escolhermos a opção B, ao criar o registro de Person Account, automaticamente o Contact será criado, possibilitando assim o relacionamento com o Business Account
Afef - Oct 08, 2024
Correct answer is A. Customers are created as Contacts and related to Business and Residential Accounts using the Account Contact Relationships. Please read the explanation under the answer.
Tran Hai - Sep 07, 2024
In the explanation, answer A is the best option answer but answer is B ??
Recent Comments (The most recent comments are at the top.)
Para mim pode ser tanto a opção A quanto a B. Porém a B me parece fazer mais sentido pelo seguinte:
- Clientes que contratam para casa são registros de Account
Para atender a esse requisito, se escolhermos a Opção A, temos que criar o registro de Account desse cliente e em seguida criar o registro de Contact igualzinho, para então relacionar o Contact com os dois Accounts (home e business).
Porém, se escolhermos a opção B, ao criar o registro de Person Account, automaticamente o Contact será criado, possibilitando assim o relacionamento com o Business Account
Correct answer is A. Customers are created as Contacts and related to Business and Residential Accounts using the Account Contact Relationships.
Please read the explanation under the answer.
In the explanation, answer A is the best option answer but answer is B ??