A. Include the operations team during discovery.

The most appropriate next step for the business analyst (BA) is to include the operations team during the discovery phase. Since the operations team also needs email integration in the near future, it's essential to gather their requirements, understand their needs, and consider their integration requirements alongside the sales team's project. This ensures that the integration solution can accommodate both teams' needs effectively, potentially saving time and resources by addressing both requirements concurrently. It also promotes better alignment and collaboration between different departments within Universal Containers.

The BA should include the operations team during discovery.

Start project work for the operations team is not the best option, as it would be premature without a full understanding of the operations team's needs.
Proceed with the sales team's project as planned is not the best option, as it would not be fair to the operations team to have to wait until the sales team's project is complete to get their email integration.
By including the operations team during discovery, the BA can get a better understanding of their needs and requirements. This will help to ensure that both the sales team and the operations team get the email integration that they need.

Here are some specific steps that the BA can take to include the operations team during discovery:

Meet with the operations team to discuss their needs.
Understand the operations team's current process for managing email.
Identify the operations team's requirements for Salesforce email integration.
Document the operations team's requirements.
By taking these steps, the BA can ensure that the operations team's needs are met and that both the sales team and the operations team are happy with the outcome of the project....

Even I was thinking its A...

NV, A was what I was thinking too especially since it's during Discovery conversations.

Shouldn't it be A?