To improve the user story, the business analyst (BA) should:

C. Adjust the goal of the user story to be independent.

User stories should ideally be independent, meaning they can be developed, tested, and delivered without being dependent on other stories. The original user story you provided is trying to address multiple functionalities ("chat with a support agent," "view my account," "see my orders," "ask questions"), which can lead to dependencies and make it more challenging to prioritize and deliver in an Agile context. Each user story should focus on a specific, independent piece of functionality to ensure a smoother development process.

B. Include specific information about potential Salesforce solutions.

To improve the user story, the business analyst should include specific information about potential Salesforce solutions or features that will enable the customer to chat with a support agent and view their account, orders, and ask questions via the customer portal. This added detail helps provide clarity to the development team about the technical components or Salesforce functionality that may be involved in implementing the user story.

For example, the user story could be enhanced as follows: "As a customer, I want to be able to chat with a support agent using Salesforce Live Agent and view my account details, order history, and submit questions through Salesforce Experience Cloud."

By specifying the Salesforce solutions and tools, the user story becomes more actionable and provides a clear direction for the technical team, ensuring that the desired functionality is achieved.

Its C

Correct is C!