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Question 67/90
Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?
What is the first step the BA should take to help resolve the issue?
Correct Answer: A
- Question List (90q)
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Recent Comments (The most recent comments are at the top.)
A. Confirm steps to reproduce the issue.
The first step the business analyst (BA) should take to help resolve the issue of slow-loading record pages is to confirm the steps to reproduce the issue. This involves gathering specific details about which record pages are experiencing slow performance, the actions or operations that users are performing when the slowness occurs, and any error messages or issues encountered.
By understanding how and when the problem occurs, the BA can effectively diagnose the root cause and determine whether it's related to specific record types, configurations, or other factors. This information is essential for a targeted and efficient resolution process, which may involve optimizing page layouts, configurations, or other performance-related adjustments.