Empathy interviews are a cornerstone of SAP Design Thinking, aiming to deeply understand users' experiences, emotions, and motivations. Here's why the correct answer is C:
* Encourage stories (C):Stories provide rich, contextual insights into users' lives and challenges. SAP emphasizes that encouraging users to share personal anecdotes reveals underlying needs and pain points that might not surface through direct questioning.
Incorrect Options:
* A. Suggest answers:Suggesting answers biases the interview and limits authentic responses. SAP advises against leading questions or suggestions.
* B. Ask long questions:Long questions can confuse participants and dilute the focus of the conversation. SAP recommends concise, open-ended questions.
* D. Ask binary questions:Binary questions (yes/no) limit the depth of responses. SAP encourages open- ended questions to elicit detailed feedback.