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In which areas does SAP Consulting typically use Design Thinking as a problem solving method? Note: There are 2 correct answers to this question.
Correct Answer: B,D
SAP Consulting leverages Design Thinking as a problem-solving method in areas where innovation, user- centricity, and strategic thinking are critical. Here's why the correct answers are B and D: * Strategic advisory (B):Design Thinking is particularly effective in strategic advisory engagements, where SAP consultants help clients envision future-state scenarios, identify opportunities, and develop innovative strategies. SAP emphasizes using Design Thinking to align business goals with user needs. * Technology opportunity identification (D):Design Thinking is used to explore how emerging technologies can address user pain points and create new value. SAP consultants apply this method to identify technology-driven opportunities that enhance customer experiences and drive digital transformation. Incorrect Options: * A. Incident management:Incident management typically involves resolving technical issues and restoring services, which is more aligned with operational processes than Design Thinking. * C. Final go-live check:The final go-live check focuses on ensuring system readiness and compliance, which is a structured process rather than a creative problem-solving activity.