When teams believe they already know the solution to a challenge, it is crucial to guide them back to the foundational principles of Design Thinking. The focus should be on ensuring a thorough understanding of the problem before jumping to solutions.
* Option A: Let them outline their solutions and prioritize the best solutionThis is incorrect. Allowing the team to immediately outline solutions skips the critical step of deeply understanding the problem.
Premature solutioning can lead to ineffective or incomplete outcomes.
* Option B: Skip the scoping exercise and proceed directly to researchThis is incorrect. Skipping scoping undermines the structured approach of Design Thinking. Scoping ensures that the problem is well- defined and aligned with the overall objectives.
* Option C: Explain the purpose and importance of a deep understanding the problemThis is correct. As a coach, your role is to emphasize the value of empathy and problem exploration. By explaining why understanding the problem deeply is essential, you can help the team refocus on uncovering user needs and pain points before proposing solutions.
* Option D: Let them outline their solutions and convince them that their solutions do not fit to the challenge.This is incorrect. Directly challenging the team's solutions can create resistance and disengagement. Instead, guiding them to revisit the problem ensures a more constructive and collaborative approach.