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An education reform program will be following an adaptive approach for its execution. A feasibility study on the expected outcomes was conducted and several viable options were identified. The next step is to identify the program's critical performance measures. Which document should the program manager use to identify and maintain the program's key performance indicators (KPIs)?
Correct Answer: A
The benefits management plan defines how benefits will be measured and tracked, including the identification and maintenance of key performance indicators (KPIs) to monitor the program's critical performance measures.