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A program manager for a large infrastructure program with four component projects meets with the program sponsor to review the program benefits management plan. The program sponsor is concerned about the benefits being delivered as expected and asks the program manager for the best way to measure the delivery of benefits. How should the program manager address this concern?
Correct Answer: D
Defining quantitative key performance indicators (KPIs) provides objective, measurable metrics to track and assess the actual delivery of program benefits, enabling clear and evidence-based reporting to the sponsor.