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Question 60/70
You work for a Service Call Center as a CRM on Demand system administrator. The Service Manager would like to start tracking how the certain attributes change throughout the life of the service request. She would also like to track the user name and modification dates associated to these. What CRN on Demand functionality should you use to meet this requirement?
Correct Answer: A
Explanation/Reference:
Explanation:
To view the audit trail for a service request
1 Select the service request.
2 On the Service Request Detail page, scroll down to the Audit Trail related information.
Each row shows the date the record was updated, who made the update, and the new and old values in the field
Explanation:
To view the audit trail for a service request
1 Select the service request.
2 On the Service Request Detail page, scroll down to the Audit Trail related information.
Each row shows the date the record was updated, who made the update, and the new and old values in the field
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