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Question 64/70
You have a requirement from the Customer Service organization. They want to have two pick list fields on the Service Request record, one for problem area and one for problem cause. They would also like to restrict which fields are shown in the Cause drop-down list based on which value is selected for the Area field. How can you meet this requirement?
Correct Answer: C
Explanation/Reference:
Explanation:
Cascading picklists restrict the values of one picklist, the related picklist, based on the value selected in another picklist, the parent picklist. For example, a parent picklist might present a list of service request Categories and drive the value of a related picklist called Sub-Categories. When the user selects, for example, the value Installation for Category, the Sub-Categories picklist is dynamically constrained to show only the picklist values that are associated with the Installation Category.
Explanation:
Cascading picklists restrict the values of one picklist, the related picklist, based on the value selected in another picklist, the parent picklist. For example, a parent picklist might present a list of service request Categories and drive the value of a related picklist called Sub-Categories. When the user selects, for example, the value Installation for Category, the Sub-Categories picklist is dynamically constrained to show only the picklist values that are associated with the Installation Category.
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