Before making recommendations to leadership, the quality professional should prepare a comparative analysis based on the information gathered. This analysis should compare the capabilities, limitations, costs, and benefits of the existing system and the alternative products identified. A thorough comparative analysis will provide leadership with a clear understanding of the options available, enabling them to make an informed decision on whether to upgrade the current system or switch to a new one.
* Conduct a focus group with participants from other sites within the organization (B): This might provide additional insights but should be part of the comparative analysis process rather than a standalone action.
* Interview current users of the other identified products (C): This can inform the comparative analysis but is not a replacement for a comprehensive comparison.
* Create a potential implementation plan for the preferred product (D): This should follow the decision- making process, not precede it.
References
* NAHQ Body of Knowledge: Evaluation and Selection of Quality Improvement Tools
* NAHQ CPHQ Exam Preparation Materials: Decision-Making in Quality Management
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