CPHQ Exam Dumps | Which of the following presents a set of high-level measures grouped into learning and growth, customer,

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Certified Professional in Healthcare Quality Examination
NAHQ.CPHQ.v2025-06-16.q185
Question 36

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Question 36/185

Which of the following presents a set of high-level measures grouped into learning and growth, customer, internal business, and financial?

A. balanced scorecard

B. histogram

C. matrix diagram

D. Gantt chart

Correct Answer: A

The balanced scorecard presents a set of high-level measures grouped into four perspectives: learning and growth, customer, internal business, and financial. This management tool is used to align business activities with the organization's vision and strategy, improve internal and external communications, and monitor organizational performance against strategic goals. By balancing these four perspectives, the balanced scorecard helps organizations focus not just on financial outcomes but also on the drivers of future performance, such as employee knowledge, customer satisfaction, and efficient internal processes.
* Histogram (B): A histogram is a graphical representation of the distribution of numerical data, not a tool for grouping strategic measures.
* Matrix diagram (C): A matrix diagram shows relationships between different sets of data but does not group measures into strategic categories.
* Gantt chart (D): A Gantt chart is a type of bar chart that illustrates a project schedule, not a strategic measurement tool.
References
* NAHQ Body of Knowledge: Strategic Planning and Balanced Scorecard
* NAHQ CPHQ Exam Preparation Materials: Using Balanced Scorecard for Performance Measurement
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