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A key performance indicator (KPI) shows that a process is operating inefficiently, even though no control issues were noted during the most recent risk assessment. Which of the following should be done FIRST?
Correct Answer: B
Understanding KPIs: * Key Performance Indicators (KPIs) are metrics used to evaluate the efficiency and effectiveness of a process. They must be accurate and relevant to provide meaningful insights. Process Inefficiency Despite No Control Issues: * If a KPI shows inefficiency but no control issues are noted, it suggests that the KPI may not be accurately reflecting the process performance. * Recalibrating the KPI ensures that it correctly measures what it is intended to, providing a true picture of the process efficiency. Steps for Recalibration: * Review the current KPI and its alignment with process objectives. * Adjust the KPI parameters or thresholds to better reflect process performance. * Validate the recalibrated KPI with historical data to ensure accuracy. Comparing Other Actions: * Implementing New Controls: Premature without understanding the root cause of the KPI discrepancy. * Redesigning the Process: Extensive and unnecessary if the KPI is simply miscalibrated. * Re-Evaluating Existing Control Design: Important but secondary to ensuring KPI accuracy. References: * The CRISC Review Manual emphasizes the importance of accurate KPIs in monitoring process performance and the need for recalibration when discrepancies are found (CRISC Review Manual, Chapter 3: Risk Response and Mitigation, Section 3.14 Key Performance Indicators).