Correct Answer: A
The first step in developing a negotiation plan is to engage with the internal customer and other internal stakeholders to identify their needs and wants, as well as educate them on how supply management can add value in the negotiation process. Understanding internal requirements and gaining alignment with stakeholders is crucial before analyzing risks (Option B), reviewing logistics strategies (Option C), or identifying payment terms (Option D). This step ensures that the negotiation strategy is aligned with organizational objectives and stakeholder expectations.
References:
* Negotiation and Dispute Resolution in Supply Chain Management by Victor P. Olorunniwo
* Procurement and Supply Chain Management by Kenneth Lysons and Brian Farrington