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An end user informs you that they are having issues receiving mail from a specific sender that is external to your organization. You believe the issue may be caused by the external entity's SPF record being incorrectly configured. Which troubleshooting step allows you to examine the full message headers for the offending message to determine why the messages are not being delivered?
Correct Answer: B
* Access Email Log Search: In the Google Admin console, navigate to Reports > Email Log Search. * Perform Search: Enter the details of the missing email, such as sender and recipient information, and the date range. * Review Results: Locate the specific email from the search results. * View Message Headers: Click on the email to view detailed information, including the full message headers. * Analyze Headers: Examine the headers to identify any issues with SPF records or other delivery problems. References: * Google Workspace Admin Help - Email Log Search * Google Workspace Admin Help - Trace Email with Email Log Search