* The end user can access local network shares and intranet pages, which means that the IP address and the subnet mask are configured correctly and the network interface is working properly.
* However, the end user is unable to access the internet or remote resources, which means that there is a problem with the name resolution or the routing of the traffic.
* The gateway address is responsible for routing the traffic to the destination network, which could be on the internet or another subnet. If the gateway address is incorrect, the end user would not be able to reach any network outside the local subnet.
* The DNS servers are responsible for resolving the domain names to the IP addresses, which are needed to communicate with the internet or remote resources. If the DNS servers are incorrect, the end user would not be able to resolve the names of the websites or servers they want to access.
* Therefore, the most likely cause of the connectivity issue is that the DNS servers need to be reconfigured with the correct addresses. References:
* CompTIA Network+ N10-008 Study Guide, Chapter 2: Network Protocols and Services, Section 2.2:
TCP/IP Suite, p. 76-77
* Network+ N10-008 Practice Test, Question 359
* CompTIA Network+ (N10-008) Performance-based Questions (PBQs), Part 1, 1:36