Documenting the lessons learned is the best method for passing along the exact steps other technicians should follow in case the issue arises again. Lessons learned are the knowledge and experience gained from completing a project or solving a problem. Documenting the lessons learned helps to capture the best practices, challenges, solutions, and recommendations for future reference and improvement. Documenting the lessons learned can also help to update the knowledge base, standard operating procedures, or policies related to the issue. References: [CompTIA Network+ Certification Exam Objectives], Lessons Learned: Definition & Examples for Project Managers