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A technician is troubleshooting a previously encountered issue. Which of the following should the technician reference to find what solution was implemented to resolve the issue?
Correct Answer: D
Change management documentation is a record of the changes that have been made to a system or process, including the reason, date, time, and impact of each change. A technician can reference this documentation to find what solution was implemented to resolve a previously encountered issue, as well as any potential side effects or dependencies of the change. References: https://www.comptia.org/blog/what-is-change-management