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A technician is assisting a user who cannot connect to a website. The technician attempts to ping the default gateway and DNS server of the workstation. According to troubleshooting methodology, this is an example of:
Correct Answer: A
A divide-and-conquer approach is a troubleshooting method that involves breaking a complex problem into smaller and more manageable parts, and then testing each part to isolate the cause of the problem. In this scenario, the technician is using a divide-and-conquer approach by pinging the default gateway and DNS server of the workstation, which are two possible sources of connectivity issues. By pinging these devices, the technician can determine if the problem is related to the local network or the external network.