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A network administrator is checking to see if anything has changed. Which of the following steps of the troubleshooting methodology is involved?
Correct Answer: B
According to the CompTIA troubleshooting methodology1, testing the theory is the step where the network administrator verifies if the problem is caused by a specific factor or change. This step involves checking the system logs, running diagnostic tools, or performing other tests to confirm or eliminate the possible cause. References: * Troubleshooting Methodology | IT Support and Help Desk | CompTIA1