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Exam Code: | Certified-Business-Analyst |
Exam Name: | Salesforce Certified Business Analyst Exam |
Certification Provider: | Salesforce |
Free Question Number: | 52 |
Version: | v2022-10-07 |
Rating: | |
# of views: | 2750 |
# of Questions views: | 58045 |
Go To Certified-Business-Analyst Questions |
Recent Comments (The most recent comments are at the top.)
No.# Answer should be B. yes
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No.# Should be A
Process mapping is a beneficial tool for you and your company. The two most important or most common uses of process mapping are to:
Make understanding and communicating the process much easier among teams, stakeholders, or customers.
Help identify flaws in the process and where improvements should be made.
Process mapping also helps reduce costs, improve team performance, and increase employee satisfaction.
No.# Should be C.
Virtual whiteboard is used to brainstorm. The question refers to "explain a sales process improvement idea and collaborate on a plan for implementation", therefore they would need to see how the solution looks like - this is demoing a prototype.
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No.# Could be 'C' because of the 'metadata dependencies'.
No.# I believe the answers should be 'A'. The functional requirements are signed off - especially in Waterfall.
No.# Answer should 'B' as stated above. Solutions should not be in user story.
No.# I agree, answer should be B
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No.# The answer should be B.
Journey maps are used to illustrate the customer experience - the journey needs to capture the steps from the point of view of the customer or use - customer lifecycle.
No.# Correct answer should be A.
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User stories - A user story describes the functionality that a business system should provide so that it can be developed. It is often called a ticket or work item. The format is “As a…. I want to… So that I can…”
Business analysis plan - This plan lists all the business analysis activities that will take place throughout the project.
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