Certified-Business-Analyst Exam Dumps | A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation.

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Question 18/52

A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?

A. Identifies improvements, decreases project costs, and starts the change process

B. Engages stakeholders, identifies improvements, and starts the change process

C. Builds accountability, increases revenue, and decreases overall time spent on requirements

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Miruna - Dec 05, 2022

Should be A
Process mapping is a beneficial tool for you and your company. The two most important or most common uses of process mapping are to:
Make understanding and communicating the process much easier among teams, stakeholders, or customers.
Help identify flaws in the process and where improvements should be made.
Process mapping also helps reduce costs, improve team performance, and increase employee satisfaction.

Question 18/52

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