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The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle. Which document should the BA create?
Correct Answer: C
Recent Comments (The most recent comments are at the top.)
imvb - Nov 07, 2022
The answer should be B. Journey maps are used to illustrate the customer experience - the journey needs to capture the steps from the point of view of the customer or use - customer lifecycle.
Recent Comments (The most recent comments are at the top.)
The answer should be B.
Journey maps are used to illustrate the customer experience - the journey needs to capture the steps from the point of view of the customer or use - customer lifecycle.