Name: Salesforce.Service-Cloud-Consultant.v2023-09-19.q94 Question 17
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Salesforce.Service-Cloud-Consultant.v2023-09-19.q94
Question 17

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Question 17/94

What approach should a Consultant use to ensure that Knowledge searches only display articles for a service agent's product specialization?

A. Create a permission set for each record type; assign permissions to service agents.

B. Create a page layout for each record type; assign layouts to service agents.

C. Create an article action for each record type; assign record types to service agents.

D. Create a data category for each product; assign data categories to service agents.

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

Chantal - Nov 27, 2023

Answer needs to be D

Eduardo - Sep 22, 2023

Correct: D
Data categories in Salesforce Knowledge allow for the categorization and organization of articles based on specific criteria, such as product specialization. By creating a data category for each product and assigning the appropriate data categories to service agents, you can ensure that knowledge searches will only display articles relevant to their assigned product specialization.

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