Name: Salesforce.Service-Cloud-Consultant.v2023-09-19.q94 Question 75
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Salesforce.Service-Cloud-Consultant.v2023-09-19.q94
Question 75

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Question 75/94

Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.
What should a consultant recommend to address this problem?

A. Configure Process Builder

B. Activate a Validation Rule

C. Create a Case Macro

D. Define Case Escalation Rules

Correct Answer: C

Recent Comments (The most recent comments are at the top.)

Mounir - Jan 25, 2024

I think the good answer is the answer C because we talk about Process builder not Flow on the question.

Sky - Jan 20, 2024

A

Process Builder/Flow can be configured on EmailMessage object. For more details: https://help.salesforce.com/s/articleView?id=000393845&type=1

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