Answer is A and B

- Cases are a core self-service feature for B2C Experience Cloud sites, letting customers submit and track support requests.

- Chatter Answers (now effectively Chatter Questions in Experience Cloud) provides Q&A so customers can find peer/agent answers without creating a case classic case deflection

A, B
Cases: Implementing the Cases feature in the customer community will allow B2C customers to create and track their support requests or inquiries. Customers can submit cases, view updates, and communicate with the support team directly through the community. This feature promotes self-service by empowering customers to find solutions to their issues without requiring direct assistance from the support team.



Chatter Answers: Chatter Answers enables the creation of a knowledge base within the customer community, where B2C customers can access frequently asked questions, helpful articles, and solutions provided by the community. B2C customers can search for answers to common queries and even contribute by posting their own answers or feedback. This feature not only encourages self-service but also fosters a collaborative environment among customers, where they can share their experiences and help each other.