A C is correct

A, C
History Utility: The History Utility allows agents to easily access a log of their previous interactions and activities within the Service Console. By leveraging this feature, agents can quickly refer back to prior cases, retrieve relevant information such as customer details and case notes, and locate the recorded telephone numbers for making follow-up phone calls. This saves agents time and effort in searching for the necessary information and ensures accuracy while contacting customers.



Quick Action: Quick Actions provide agents with convenient and efficient shortcuts to common tasks within the Service Console. By configuring a Quick Action for making outbound phone calls, agents can initiate a call directly from the case record. This eliminates the need for agents to switch between applications or manually dial the telephone number. By combining the Quick Action with the History Utility, agents can easily access the recorded telephone numbers and initiate follow-up calls with just a few clicks, streamlining the process and increasing their productivity....