Name: Salesforce.Service-Cloud-Consultant.v2023-09-19.q94 Question 7
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Salesforce.Service-Cloud-Consultant.v2023-09-19.q94
Question 7

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Question 7/94

Universal containers would like for articles to be suggested to agents based on information they are typing into the case. What solution should a consultant recommend?

A. Enable the knowledge sidebar setting in the case support settings.

B. Create a salesforce console for service and enable the knowledge sidebar on the case page layout.

C. Create a visualforce page called knowledge sidebar on the case page layout.

D. Enable the knowledge sidebar related list on the case page layout.

Correct Answer: A

Recent Comments (The most recent comments are at the top.)

OC - Mar 20, 2024

I think correct answer is A

JJ - Feb 28, 2024

Why B? You don't need to create a salesforce console for service to use knowledge so A looks fine.

Shalom Jim - Dec 02, 2023

B is correct!

Elprrrimo - Oct 24, 2023

Correct B

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