Service-Cloud-Consultant Exam Dumps | Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What

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Salesforce.Service-Cloud-Consultant.v2023-09-19.q94
Question 30

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Question 30/94

Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step Should a consultant address before configuring Omni Channel?

A. Customize service channel settings to define how the organization receives work from various

B. Create the necessary objects in Salesforce.

C. Create a Salesforce Case to have Omni-Channel enabled.

D. From Setup, select Omni-Channel Settings and Select Enable Omni-Channel.

Correct Answer: D

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