Service-Cloud-Consultant Exam Dumps | UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support

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Salesforce.Service-Cloud-Consultant.v2020-12-08.q106
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Question 1/106

UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support. What solution should a consultant recommend to meet this requirement?

A. Assign team-based profiles to the associated product article types

B. Assign team-based roles to the associated product article types

C. Assign team-based roles to the associated product data category value

D. Assign team-based profiles to the associated product data category value

Correct Answer: C

Recent Comments (The most recent comments are at the top.)

David Jurado - Sep 10, 2021

At the moment only Roles visibility works:
https://trailblazer.salesforce.com/issues_view?id=a1p3A0000001CXEQA2
https://help.salesforce.com/s/articleView?id=000316567&type=1

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