Name: Salesforce.Service-Cloud-Consultant.v2020-12-08.q106 Question 85
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Salesforce.Service-Cloud-Consultant.v2020-12-08.q106
Question 85

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Question 85/106

As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?

A. Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.

B. Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data.

C. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import.

D. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.

Correct Answer: C

Recent Comments (The most recent comments are at the top.)

David Jurado - Sep 10, 2021

In Salesforce Classic, you import each article type separately, so you create a .csv file for each article type. In Lightning Knowledge, you can import articles of different types in one .csv file and set the record type during import.

bb - May 26, 2021

D is correct. You can't have in a single CSV all the Article Types. Only one csv per artycle Type.

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