Service-Cloud-Consultant Exam Dumps | Which of the following utilize the "Automated Case User" (Choose 3 answers):

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Salesforce.Service-Cloud-Consultant.v2020-12-08.q106
Question 52

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Question 52/106

Which of the following utilize the "Automated Case User" (Choose 3 answers):

A. When a case is created via Email-To-Case this user is assigned as the case owner

B. When a case is escalated this user is listed in the case history

C. When a case is automatically assigned using assignment rules this user is listed in the case history

D. When a case is created via Web-To-Case this user is listed in the case history

E. When an email notification is triggered via workflow this user is listed in the case history

Correct Answer: B,C,D

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