Service-Cloud-Consultant Exam Dumps | The Support Manager at Universal Containers wants to improve visibility to cases across the organization

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Question 64/106

The Support Manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case team to each case. Which two solutions will allow Product Managers to quickly see and review the cases that are created for their products? Choose 2 answers

A. Create a case list view that is filtered by My Case Teams.

B. Create an email alert notification for Case Teams.

C. Create a case queue for all created or updated cases.

D. Create a case report that displays all created or updated cases.

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gurre - Aug 26, 2023

A. Create a case list view that is filtered by My Case Teams: This approach allows Product Managers to easily access cases associated with their products. By creating a list view that filters cases based on "My Case Teams," Product Managers can quickly see the cases they need to review without sifting through all cases in the system.

D. Create a case report that displays all created or updated cases: By generating a case report that displays cases related to specific products, Product Managers can have a comprehensive overview of cases associated with their products. The report can be filtered based on relevant criteria to provide meaningful insights into case activity and trends.

Options B and C are not directly related to allowing Product Managers to review cases for their products

David Jurado - Sep 19, 2021

AB
Agree

Lippe - May 01, 2021

Asn: A,B

Question 64/106

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