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Question 5/106

Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?

A. On-Demand Email-to-Case

B. Emall-to-Case

C. Customer Chatter groups

D. Web-to-Case

Recent Comments (The most recent comments are at the top.)

Elena - Oct 05, 2022

I don't know which one is correct. According to some websites Email-to-case only allows 2500 cases per day but supports attachments over 25Mb. On-demand email-to-case allows 1000 cases per license up to a maximum of 1000000 but does not support attachments larger than 25Mb. In the web site posted above I think it talks about on-demand email-to-case because the features it indicates are precisely these.

MrJenkins - Apr 29, 2022

Ans is B.
Max # of emails converted to cases = # of user licenses multiplied by 1,000, up to a daily maximum of 1,000,000.
https://help.salesforce.com/s/articleView?id=sf.customizesupport_email.htm&type=5

Aleksandar - Sep 22, 2021

So what is right answer? I mean which one should I mark on test?

David Jurado - Sep 10, 2021

Andrey response is correct.

Andrey - Feb 15, 2021

There's no right solution here. Reason: On-Demand Email-To-Case does not support attachments over 25Mb.
Email-To-Case supports only up to 2500 cases per day.

Question 5/106

Recent Comments (The most recent comments are at the top.)

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