Name: Salesforce.Service-Cloud-Consultant.v2020-12-08.q106 Question 6
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Salesforce.Service-Cloud-Consultant.v2020-12-08.q106
Question 6

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Question 6/106

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?

A. On-Demand Email-to-Case

B. Standard Email-to-Case

C. Omni-Channel routing

D. Web-to-Case forms

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

ritesh chaware - Jul 29, 2023

On demand email to case - under 25 MB and 4000- 5000 cases ANS -'A'

Prasad Kasote - Jan 02, 2023

Standard email-to-case allows only 2500 cases / day
On-demand email-to-case allows 1,00,000 cases / day and upto 25 MB

And the question asked is for 4000-5000 cases under 25 MB = On-demand email-to-case.
Note: Standard Salesforce always provides limited functionality. Extending the limit can be on demand.

Narjes - May 24, 2022

B is correct as the attachment size using On Demand Email-to-Case can be up to10 MB only.
https://developer.salesforce.com/forums/?id=9062I000000R1BQQA0

Rafael - Jan 28, 2022

The right one is A

Victor B - Apr 25, 2021

Answer is A. Standard Email-to-Case allow only 2500 emails day.

Sebas - Dec 27, 2020

Not correct. answer should be A

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