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Northern Trail Outfitters recently purchased Marketing Cloud to start running cross-channel campaigns. They are looking for guidance on which value to use as the subscriber key. Which two options should the consultant recommend? (Choose 2 answers)
Correct Answer: B,D
Comprehensive and Detailed Explanation: The correct answers are B and D. * B - CRM ID: A unique identifier across CRM and Marketing Cloud. * D - Loyalty Program Number: Another strong candidate for subscriber key if it is unique across systems. Important! Subscriber Key must be unique, non-changing, and consistent across channels. #Why others are wrong: * A: Email can change over time; using email address as Subscriber Key can cause serious identity issues. * C: Mobile Device ID is specific to mobile channels, not a cross-channel identifier. Exact Extract from Salesforce Official Documentation: Salesforce Help - Subscriber Key Best Practices: "The subscriber key should be a unique, unchanging identifier such as a CRM ID or Loyalty ID to maintain consistent cross-channel communication." (Source:https://help.salesforce.com/s/articleView?id=sf.mc_es_subscriber_key_best_practices.htm) -