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Northern Trail Outfitters (NTO) plans on sending SMS and push notifications together with emails as part of a new customer onboarding journey. What should a consultant recommend as a unique identifier for each subscriber?
Correct Answer: D
Comprehensive and Detailed Explanation: The correct answer is D - A GUID or another generated ID for Contact Key. * Best practice is to use a channel-agnostic, stable, unique identifier for Contact Key. * Email addresses and phone numbers can change. A GUID (Globally Unique Identifier) or system- generated ID ensures persistent identification across email, SMS, push, and other channels. #Why others are wrong: * A: Physical Address isn't unique and can change. * B: Phone number can change and is not unique to a single identity. * C: Email addresses are prone to change over time (job switch, preference change). Exact Extract from Salesforce Official Documentation: Salesforce Help - Subscriber Key and Contact Key Best Practices: "Use a non-channel specific, unique, and persistent identifier, such as a generated GUID or system ID, as the Subscriber Key (Contact Key) across all messaging channels." (Source:https://help.salesforce.com/s/articleView?id=sf.mc_es_contact_key_best_practices.htm) -