Triggered Sends from Salesforce CRM are processed via Apex Jobs. When they fail, the first step in diagnosing the issue is to review the Apex Jobs in Salesforce Setup to check for errors such as authentication failures, invalid data, or configuration issues.
-
Exact Extracts from Salesforce Documentation:
Source: Salesforce Help - Monitor Triggered Sends via Apex Jobs
# "Triggered Sends initiated from Salesforce appear as Apex Jobs in Salesforce Setup. Review Apex Job logs to troubleshoot failures." Source: Salesforce Marketing Cloud Connect Troubleshooting Guide
# "For Salesforce-triggered sends, monitoring Apex Jobs provides immediate insight into errors or authentication issues."