Comprehensive and Detailed Explanation:
The correct answer is A - Check the "Include Replies as Attachments" box in RMM settings.
* In the RMM configuration settings, you can set inbound emails to be auto-forwarded and attach the original reply as a file.
* This method ensures the Customer Success team can review the full original customer message without parsing dynamic fields or personalization strings.
#Why others are wrong:
* B: There are no RMM dynamic content blocks for rendering reply bodies.
* C: Querying the RMM data view would require custom queries and complex setups, which is unnecessary for simple forwarding.
* D: RMM personalization strings are used in response handling templates, not for forwarding attachments.
Exact Extract from Salesforce Official Documentation:
Salesforce Help - Reply Mail Management Overview:
"Use the Include Replies as Attachments option to attach customer replies when forwarding messages to designated addresses. This feature ensures that the original message body is included." (Source:https://help.salesforce.com/s/articleView?id=sf.mc_es_reply_mail_management.htm)
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