✅ Correct Answers:
A. Reduce call handling time and training → By simplifying the process, agents don’t need deep technical knowledge to sell.
B. Better customer experience → A guided flow is easier and more intuitive for both agents and end-users.
D. Use functions not found with Vlocity Cart → Guided Selling can include branching logic, custom steps, validations, and pre-defined flows.
F. Include instructions for agents → Prompts, tooltips, and help content can be embedded directly in the experience.

❌ Incorrect Options:
C. To replace the regular Vlocity Cart for order capture
→ Guided Selling complements the Cart, but it does not fully replace it. The Cart is still used to finalize and review selections.
E. To train agents in selling processes before they use the regular Vlocity Cart
→ Guided Selling is a live selling tool, not a training system. It's meant for real-time transactions, not just simulations or onboarding.