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A developer selects a smart thermostat from an account's list of assets and dicks Change to Order. While reviewing the order in the Cart, the developer notices the price of the existing asset in the Change order does not match the price that was displayed in the Service Asset Management view. What is the reason for this discrepancy?
Correct Answer: D
A discrepancy in the price of an existing asset in a Change order, compared to what was displayed in the Service Asset Management view, can be caused if the product's price has changed since the asset was first recorded or last updated. In CPQ systems, product prices can fluctuate based on new pricing strategies, updates in pricing data, or changes in market conditions, which might not be reflected in the asset management view until a change order is initiated.
Recent Comments (The most recent comments are at the top.)
Emi - Jul 07, 2025
✅ Correct Answer: C. One-time charges are zeroed out on Change orders. Explanation: - One-time charges (OTC) that were part of the original purchase are not applied again, since the customer already paid them. - In the Cart view, the price reflects recurring charges only, making it look different from the original price shown in Service Asset Management (which includes both one-time and recurring charges for reference).
❌ Why the other options are incorrect: A. The asset was originally priced for a different user → Pricing is typically based on context like price list or account, not the individual user. B. Asset has a status of Disconnect in Change orders → That would apply to a Disconnect order, not a Change order. D. The product’s price has changed → Even if the current price has changed, Change orders reflect the asset's current configuration, and pricing changes (like recurring charges) would only apply based on pricing rules or new adjustments — not retroactively.
Recent Comments (The most recent comments are at the top.)
✅ Correct Answer:
C. One-time charges are zeroed out on Change orders.
Explanation:
- One-time charges (OTC) that were part of the original purchase are not applied again, since the customer already paid them.
- In the Cart view, the price reflects recurring charges only, making it look different from the original price shown in Service Asset Management (which includes both one-time and recurring charges for reference).
❌ Why the other options are incorrect:
A. The asset was originally priced for a different user
→ Pricing is typically based on context like price list or account, not the individual user.
B. Asset has a status of Disconnect in Change orders
→ That would apply to a Disconnect order, not a Change order.
D. The product’s price has changed
→ Even if the current price has changed, Change orders reflect the asset's current configuration, and pricing changes (like recurring charges) would only apply based on pricing rules or new adjustments — not retroactively.