B. Include the operations team during discovery.

When the business analyst (BA) learns that the operations team also needs email integration in the near future, the next step should be to include the operations team during the discovery phase. This is important for several reasons:

1. Alignment: Including the operations team in the discovery process ensures that their requirements and needs are considered and aligned with the overall project goals. It helps avoid potential conflicts or duplications of effort in the future.

2. Comprehensive Solution: By involving all relevant teams early in the process, the BA can work towards a comprehensive solution that addresses the needs of both the sales team and the operations team, potentially leading to a more efficient and integrated email integration solution.

3. Efficient Planning: It allows for efficient planning and resource allocation since the operations team's requirements can be considered alongside those of the sales team, potentially streamlining the implementation process.

Therefore, the BA should not start project work for the operations team independently but should instead engage them in the discovery phase to gather their requirements and ensure a holistic approach to email integration within the Salesforce environment....

Still think it's B.